Gabriel Engine (“we,” “our,” or “us”) strives to provide high-quality cameras, home devices, smart devices, and tech accessories. This Return and Refund Policy explains your rights regarding returns, exchanges, and refunds.
Returns
- We accept returns only if the item is defective, damaged during delivery, or not as described.
- To request a return, please contact us within 7 days of receiving your order at [email protected]. Include your order number and a clear description of the issue.
- Returned items must be in their original packaging and in the same condition as received.
Refunds
- Once we receive and inspect the returned item, we will notify you regarding the approval or rejection of your refund.
- Please allow 5–10 business days for the refund process to be completed after approval.
Exchanges
- We currently do not offer direct product exchanges. If you wish to receive a different item, you may return the original item and place a new order.
Shipping for Returns
- The customer is responsible for shipping costs unless the return is due to a defective or incorrect product.
- We recommend using a trackable shipping service when returning items to ensure they reach us safely.
Contact Us
For any questions or requests regarding returns and refunds, please contact us at [email protected].